Return and Refund Policy for Hunza Eyecare:

At Hunza Eyecare, we want you to be completely satisfied with your optical eyewear and fashion sunglasses. Our Return and Refund Policy is designed to provide you with a hassle-free process in the unlikely event that you need to return a product.

1. Eligibility for Returns:

  • You may initiate a return within [e.g., 30 days] from the date of receiving your order.
  • To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

2. Return Process:

  • To initiate a return, please contact our customer support team at customer.support@hunzaeyecare.com or call our helpline at [Your Contact Number].
  • Provide the following information:
  • Order number.
  • Reason for the return.
  • Clear photos of the product (if applicable).

3. Return Shipping:

  • Customers are responsible for the cost of shipping items for return.
  • We recommend using a trackable shipping service to ensure the safe return of the product.

4. Inspection and Approval:

  • Once we receive the returned product, our team will inspect it for eligibility.
  • If the product meets the return criteria, we will process the return and notify you of the approval.

5. Refund Process:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow [e.g., 7-10 business days] for the refund to reflect in your account, depending on your payment provider.

6. Non-Refundable Items:

  • Prescription lenses and customized eyewear are non-refundable unless there is a manufacturing defect or error on our part.

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund.

8. Cancellation Policy:

  • Orders can be canceled within [e.g., 24 hours] of purchase. Once the order is processed, it cannot be canceled.

9. Exchange Policy:

  • We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process, and then place a new order for the desired item.

10. Amendment of Terms:

  • Hunza Eyecare reserves the right to amend or modify this Return and Refund Policy at any time. Any changes will be communicated through our website.

Thank you for choosing Hunza Eyecare. We value your satisfaction and aim to make your shopping experience as enjoyable as possible. If you have any questions or concerns, please don’t hesitate to contact our customer support team.

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